JOB SUMMARY:
Leads the practice of the outpatient clinics including cardiac rehabilitation, specialty clinics and infusion center.
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:
- Graduate from an accredited school of nursing
- Current and unrevoked RN license in Missouri
- BSN preferred
- ACLS Certification
- PALS Certification is preferred
- Chemotherapy administration Certification preferred
- 2 years of clinical experience in an outpatient clinic setting is preferred
- 2 years in a clinical management position is preferred
- Must have attention to detail, excellent customer service skills, excellent verbal and written communication skills
- Must have the ability to work independently as well as part of a team, ability to prioritize and problem solve, ability to mathematically compute and convert drug concentrations and doses
- Proficient in the use of MS Office products
- Overall Knowledge of: Healthcare theory and practice, general policies and procedures in healthcare, best practices in healthcare that produce safe and high quality of care.
ESSENTIAL FUNCTIONS
- Leads the development of a culture that is driven by the core values of working together to care, deliver, innovate and serve.
- Provides leadership and direction for the department and serves as a role model within the organization
- Participates in meetings, committees, and projects as required
- Participates in the development, monitoring and effective managing of the annual operating clinic budgets
- Monitors and controls expenditures to remain within budget
- Recommends space and other resources needed by the department
- In partnership with Human Resources, interviews, hires, trains, and evaluates staff
- Manages staff performance and evaluations including supervising, coaching, and disciplinary action
- Assures a sufficient number of qualified and competent personnel to provide services
- Produces/supervises scheduling and arranges daily assignment of duties for clinic staff to accommodate patient volume and Provider support to maximize service
- Approves/denies leave requests and reviews and approves timecards of direct reports
- Coordinates, provides and documents staff trainings, continuing education, competencies and monthly staff meetings
- Mentors and coaches’ staff in their professional development and interpersonal relations, developing an effective teamwork approach
- Directs day-to-day functions of the clinic staff and its programs and activities to ensure compliance, efficiency, and patient satisfaction
- Coordinates and integrates the outpatient clinic’s services within the department and with other departments
- Serves as liaison for staff of the department in explaining, communicating, and implementing policies, procedures, operations, and strategic plans.
- Resolves operational issues and implements necessary plans of action for correction
- Manages patient scheduling and wait times for appointments to provide appropriate access to care
- Addresses issues raised by physicians, employees, and patients and seeks out appropriate leaders or partners to problem solve and process improve
- Communicates any medical staff concerns leadership
- Participates in selecting outside sources of services needed by the department
- Develops business and marketing plans for the department.
- Establishes and implements goals, objectives, policies, procedures, and systems for the assigned clinical areas
- Plans, organizes, controls and supervises activities in the outpatient clinic according to hospital policies, standards of practice of the profession, and State and Federal laws
- Ensures the department is conducted in accordance with accepted ethical and professional standards
- Maintains appropriate quality control programs and ongoing data reporting requirements
EDUCATION/EXPERIENCE/SKILL REQUIREMENTS
- Graduate from an accredited school of nursing
- Current and unrevoked RN license in Missouri
- BSN preferred
- ACLS Certification
- PALS Certification is preferred
- Chemotherapy administration Certification preferred
- 2 years of clinical experience in an outpatient clinic setting is preferred
- 2 years in a clinical management position is preferred
- Must have attention to detail, excellent customer service skills, excellent verbal and written communication skills
- Must have the ability to work independently as well as part of a team, ability to prioritize and problem solve, ability to mathematically compute and convert drug concentrations and doses
- Proficient in the use of MS Office products
- Overall Knowledge of: Healthcare theory and practice, general policies and procedures in healthcare, best practices in healthcare that produce safe and high quality of care.
